> For the complete documentation index, see [llms.txt](https://docs.cakewallet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cakewallet.com/support/swap.md). # Swap support Cake Wallet integrates several third-party swap providers for your convenience. {% hint style="warning" %} **If you have an issue with a swap, contact Cake Wallet support — NOT the exchange provider directly.** Our team knows how each provider works, can look up your trade, and will escalate it with the right team on your behalf. Reaching out to a provider yourself usually slows things down. Reach us via the in-app chat under `Support`, by email at , or on [Telegram](https://t.me/cakewallet_bot). {% endhint %} When you contact us, always include: * Your [**Trade ID**](https://docs.cakewallet.com/faq/glossary/trade-id) (also called a swap ID) — it's how support teams find your swap * The **provider** that handled the swap (shown in your trade details) The provider list below is for reference, and their contact details are included only for the rare case where our support team asks you to follow up with a provider directly. ## Centralized swap providers These providers run their own services that receive your deposit and send you the swapped asset. ### ChangeNOW A long-running instant exchange supporting a wide range of assets. [Email](mailto:support@changenow.io) *** ### Exolix An instant exchange offering both fixed and floating rate swaps. [Email](mailto:support@exolix.com) [Open ticket](https://exolix.com/contact) *** ### Trocador An exchange aggregator that compares rates across many providers and rates them on KYC risk. [Email](mailto:mail@trocador.app) [Telegram](https://t.me/TrocadorApp) *** ### SwapTrade An instant exchange supporting a wide range of trading pairs. [Live Chat](https://help.swaptrade.io/contact/) *** ### LetsExchange An instant exchange aggregator supporting thousands of assets with fixed and floating rates. [Email](mailto:support@letsexchange.io) [Open ticket](https://letsexchange.io/contact) *** ### XOSwap A swap provider integrated directly into Cake Wallet. Contact Cake Wallet support for any XOSwap issue. *** ### Swaps.xyz A cross-chain swap service that lets you move between assets on different networks in one step. Contact Cake Wallet support for any Swaps.xyz issue. *** ## Decentralized swap providers These swaps settle on-chain through decentralized protocols rather than a company's service. There is no provider support desk — always contact Cake Wallet support. ### Chainflip A decentralized cross-chain protocol that swaps native assets (like BTC, ETH, and USDC) with no wrapped tokens or accounts. *** ### NEAR Intents A decentralized cross-chain swap system built on NEAR's intents protocol. *** ### Jupiter A decentralized exchange aggregator that powers swaps between Solana assets. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.cakewallet.com/support/swap.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.