Swap support
Cake Wallet integrates several third-party swap providers for your convenience.
If you have an issue with a swap, contact Cake Wallet support — NOT the exchange provider directly. Our team knows how each provider works, can look up your trade, and will escalate it with the right team on your behalf. Reaching out to a provider yourself usually slows things down.
Reach us via the in-app chat under Support, by email at support@cakewallet.com, or on Telegram.
When you contact us, always include:
Your Trade ID (also called a swap ID) — it's how support teams find your swap
The provider that handled the swap (shown in your trade details)
The provider list below is for reference, and their contact details are included only for the rare case where our support team asks you to follow up with a provider directly.
Centralized swap providers
These providers run their own services that receive your deposit and send you the swapped asset.
ChangeNOW
A long-running instant exchange supporting a wide range of assets.
Exolix
An instant exchange offering both fixed and floating rate swaps.
Trocador
An exchange aggregator that compares rates across many providers and rates them on KYC risk.
SwapTrade
An instant exchange supporting a wide range of trading pairs.
LetsExchange
An instant exchange aggregator supporting thousands of assets with fixed and floating rates.
XOSwap
A swap provider integrated directly into Cake Wallet. Contact Cake Wallet support for any XOSwap issue.
Swaps.xyz
A cross-chain swap service that lets you move between assets on different networks in one step. Contact Cake Wallet support for any Swaps.xyz issue.
Decentralized swap providers
These swaps settle on-chain through decentralized protocols rather than a company's service. There is no provider support desk — always contact Cake Wallet support.
Chainflip
A decentralized cross-chain protocol that swaps native assets (like BTC, ETH, and USDC) with no wrapped tokens or accounts.
NEAR Intents
A decentralized cross-chain swap system built on NEAR's intents protocol.
Jupiter
A decentralized exchange aggregator that powers swaps between Solana assets.