Why are my funds not appearing?
If a transaction isn't showing up in Cake Wallet, it's almost always one of a few things: your wallet hasn't finished syncing, the transaction doesn't have enough confirmations yet, you're looking at the wrong wallet or account, or — for Monero — the wallet needs a quick rescan to pick it up. Work through the checks below, which apply to every coin unless noted.
Make sure your wallet is fully synced
Your wallet must be fully synchronized before it displays the correct balance. When syncing has finished, the sync area at the top of your screen is empty — no status text and no dot. That empty space is how you know your wallet is fully synced.
If you see "XXXX blocks remaining", your wallet is still synchronizing — please wait until it finishes. If syncing is slow or stuck (most common with Monero), see Resolving connection issues.
Check that the transaction has enough confirmations
A transaction only shows up once it has been broadcast to the network and included in a block, and incoming funds need a number of network confirmations before they become spendable. For example, Monero takes about 20 minutes (10 blocks) and Bitcoin takes a few confirmations. If you can already see the transaction but the amount looks lower than expected, that is usually normal — part of your balance is temporarily locked while it confirms. See Why is my Available Balance 0?.
Make sure you're on the right wallet and account
It's easy to be looking at the wrong wallet. Confirm you've opened the exact wallet whose address the funds were sent to. With Monero, also check that you're viewing the correct account — if you use multiple accounts or subaddresses in one wallet, the funds will only appear under the account that received them.
Monero: try a rescan
For Monero, this is the single most common fix. If a received, swap, or deposit transaction has already confirmed on-chain (you can verify this on a block explorer) but still isn't showing in Cake Wallet even though the wallet has finished syncing (no sync status text and no dot at the top of the screen), rescan the wallet.
First, try force closing and re-opening your wallet, which triggers a quick rescan. If that doesn't help, rescan by tapping the gear icon at the top right of the home screen, then App settings → Connections → Rescan, and setting a date from about a week before the wallet's first transaction.
Rescanning will remove any saved transaction keys and destination addresses, which may be useful for proving payments.
Funds sent from an exchange
If you withdrew from an exchange and the deposit isn't showing:
Confirm the exchange actually broadcast the withdrawal. Many exchanges queue or manually review withdrawals, so the funds may not have left the exchange yet. Check the withdrawal status in the exchange and find its transaction ID (TXID).
Once broadcast, the transaction still needs network confirmations before it appears.
Paste the TXID into a block explorer to confirm it is on-chain and was sent to your Cake Wallet address on the correct network. If it is confirmed to your address but still not visible, work through the sync and (for Monero) rescan steps above.
If instead you used the built-in swap/exchange inside Cake Wallet, check the trade status first:
I used the built-in swap/exchange and don't see my funds
Open the Trade Details screen and check the status of the trade. If the status is Waiting or Fetching, the trade is still processing — please wait a few more minutes. If the status is Finished, your wallet is synchronized, and you still don't see an incoming transaction, note your Trade ID and contact our support team at support@cakewallet.com.
Tokens on Ethereum, Polygon, and other EVM networks
Tokens such as USDT, USDC, and other ERC-20/EVM tokens do not appear automatically. You have to add the token to your wallet before its balance is visible — see Adding custom tokens.
Also make sure the token is on the correct network. The same asset can exist on several chains (for example, USDT on Ethereum, Polygon, and Tron), and each network has its own address. Funds sent on a different network than the one you are viewing won't show up under that wallet, so confirm the sender used the right network.
Still not showing?
If your wallet is fully synchronized, the transaction is confirmed on-chain to your address, and you've worked through the steps above (including a Monero rescan) but the funds still aren't visible, contact our support team at support@cakewallet.com.
How can I speed up Monero syncing?
Using your own or a reliable nearby node is the biggest factor — see Resolving connection issues. You can also follow this tutorial on how to sync a Monero wallet faster.